FREQUENTLY ASKED QUESTIONS
We’re here to make your rental and planning process as smooth as possible, whether you’re organizing a wedding, birthday party, corporate event, or any other gathering.
Our FAQ section answers the most common questions about renting tables, tents, chairs, and more.
If you can’t find what you’re looking for, feel free to reach out—we’re always happy to help!
What are your business hours?
We can be reached 7 days a week from 9am – 7pm. Just call 719-675-5671. All messages are returned promptly.
The best way to reach us and get a quote is by email to Info@EF-Rentals.com
Where do you provide service?
We rent and deliver anywhere in El Paso County, Pueblo County and Cañon City.
Do you deliver and pick up?
Yes. All orders placed with EF Events & Party Rentals are delivered to you.
Delivery is based on distance. Please call or email for delivery fee.
Deliveries are made to a convenient point for the delivery vehicle to park. Extra charges will result in deliveries to upstairs, elevator use, or any point where extra time is involved.
Tables and chairs should be taken down and stacked ready for pick up.
Do you set up?
Yes. Tents, staging, lighting and dance floor prices include installation.
Setup and take-down service is available for tables and chairs at an additional cost. Table and chair set-up must be ordered at least 3 days before the event.
When do you require payment?
All private orders require at 25% deposit to be confirmed. Commercial orders have 30 days after event to pay, with approved purchase order.
Payment can be made over the phone or online with a credit card. The remainder of the balance is due at delivery.
Acceptable forms of payment include cash and card.
What is your cancellation policy?
Reservations on most items can be cancelled at any time with a few exceptions. However, the 25% deposit is non-refundable.
Tent sidewalls and tent heaters cannot be cancelled within 14 days of the event.
What if I need to make changes to my order?
Minor changes to orders prior to the event are often expected, as the number of guests can frequently change.
We recommend that you attempt to make any changes at least one week prior to delivery. We will make every effort possible to meet your needs.
